Customer Service

Customer Service Excellence

Satisfied customers are transformed into loyal customers.
Brilliant customer service leads to more sales from existing customers.
Your customers become promoters, pioneering word of mouth advertising.
Customer service focused company has reduced employee turnover.
Customer service increases revenue and, much more!

Duration: 2 Days

Target Group: Almost all individuals working with Customers

Customer behaviour styles and personalities

Technique and practices that empower your employees and staff to move into their (and the organisation’s) desired goals by applying effective coaching and mentoring techniques.

Duration: 2 Days

Target Group: Individuals who need to be equipped to achieve desired goals by applying coaching and mentoring techniques.

Dealing with difficult customers

Developing a personal action plan on dealing with difficult customers at all your different Customer contact points

Duration: 2 Days

Target Group: All individuals dealing with customers

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