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Satisfied customers are transformed into loyal customers.
Brilliant customer service leads to more sales from existing customers.
Your customers become promoters, pioneering word of mouth advertising.
Customer service focused company has reduced employee turnover.
Customer service increases revenue and, much more!
Duration: 2 Days
Target Group: Almost all individuals working with Customers
Technique and practices that empower your employees and staff to move into their (and the organisation’s) desired goals by applying effective coaching and mentoring techniques.
Duration: 2 Days
Target Group: Individuals who need to be equipped to achieve desired goals by applying coaching and mentoring techniques.
Developing a personal action plan on dealing with difficult customers at all your different Customer contact points
Duration: 2 Days
Target Group: All individuals dealing with customers
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